Nnenna Akajemeli, National Coordinator, Service Compact (SERVICOM) has called for the training of flight announcers at Nigeria airports to ensure clarity and audibility to boost service delivery.
Akajemeli made the call while presenting the Servicom Compliance Evaluation Reports of Seven Evaluated airports to the management of the Federal Airports Authority of Nigeria (FAAN), in Abuja.
The Servicom boss, who gave FAAN pass mark in their service delivery, noted that customers usually miss their flights due to inaudible announcements of flight schedules at the airports.
She said that the airport was the image making window of the country and it was important to put our best foot forward.
She added that the toilet facilities were not clean and inadequate and that trolley charges should be made clear to stop extortion of customers by touts.
“FAAN should ensure that bold and adequate signage were provided to guide customers in accessing services easily.
“More number of toilets should be provided and kept clean at all times. In addition to announcements in English, information should equally be provided in Pidgin, Hausa, Igbo and Yoruba.
“More working tools and facilities should be provided, e.g scanners and X-ray machines as well as public address systems and flight information display system,” she said
Akajemeli also called on FAAN authorities to address human traifficking, which she said was majorly done through the airports.
In his response, the Managing Director FAAN, Saleh Dunoma, thanked Servicom for the assessment, saying that the report would enable them to improve their services.
Dunoma, who was represented by Rabiu Yaduda, acknowledged that the accent of the announcers were fake and that immediate measures would be taken to address it.
“The accent is very artificial, we need to appreciate our accent as Nigerians and be proud of it.
“The scores given to us by Servicom is not good enough, we need to improve, other airports are getting 70 percent and that should be our goal.
”We will use your report as a guide in addition to what we have to improve in our airports and meet up with world standard,” he said.