The Enugu Electricity Distribution Company (EEDC) says it is re-strategising for better and effective service delivery to customers in the South East.
The firms Head of Communications, Emeka Eze, told the company’s Customers’ Forum held in Owerri.
He said the EEDC had set up a Customers Call Centre and a Feeder Management Concept which would operate 24 hours to monitor activities of staff to ensure efficient service delivery.
He said the purpose was to make the EEDD staff more responsible and accountable in rendering services to members of the public.
Eze said the EEDC customers were expected to make use of the centres and report excesses and misconduct of the staff for proper sanction.
He said that electricity meter was free, adding that the company was updating its data on meter to translate them into a working document.
He thanked the customers for their patience.
Eze said the aim of the forum was for the EEDC officials to rub minds with the customers for better service in power distribution.
The Head, Health, Safety and Environment of EEDC, Francis Iwu, enlightened the customers on the need to avoid indiscriminate power connection and mounting of bill boards on feeder pillars for the safety of their lives and EEDC equipment.
He advised customers to always consult the EEDC staff on issues of electrical faults, reconnection of lines and other services.