Home Electricity Customer Week: AEDC unveils plans for its teeming consumers

Customer Week: AEDC unveils plans for its teeming consumers

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Abuja Electricity Distribution Company (AEDC) will be giving out electricity token to some of its customers to mark the globally celebrated customer service week.

AEDC’s General Manager, Corporate Communications, Mr Oyebode Fadipe, said this in a statement in Abuja on Monday.

Fadipe said that the company’s directors would also man the customer care centres in some of its area offices in Abuja to receive customers’ complaints and resolve them.

He said that the two gestures were symbolic aimed at showing appreciation to its loyal customers and to show the importance the management attaches to them.

“As a service provider, our customers remain one of our priceless assets on whose behalf we will continue to strive to deliver world class service.

“The globally celebrated customer service week offers us the unique opportunity to once again appreciate our customers for their loyalty to our brand.

“It will be recalled that in order to deliver premium service to customers, AEDC procured the Integrated Commercial Management System otherwise known as InCMS,“ he said.

He said that InCMS was commissioned by the Nigerian Electricity Regulatory Commission (NERC) Chairman, Prof. John Momoh.

Fadipe said that AEDC had also upgraded its customer contact centre to handle more volume of customer complaints with greater visibility on the social media.

He said that the company also transformed the Meter Asset Provider Scheme (MAP) metering project to Mobile MAP metering.

He added that this had earned it the best MAP performing DisCo at the last review of the programme by the regulator.

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